CRM Split between technology and business knowledge

Wed, 30 Jan 2008 13:40:19 GMT

I watched a video last week by Brad Wilson, the GM for MS CRM. One of his notes was that CRM is 30% technology and 70% business knowledge. We've always believed our domain knowledge and experience in the financial services business was a big value add, but Brad confirmed it. Great to hear we're on the right road

Preserve original email message date when promoting to CRM

Tue, 15 Jan 2008 16:40:21 GMT

Do you promote email messages to the Microsoft CRM? Have you noticed that the date of the original email is not preserved when the message is tracked to the CRM?

Creating a CRM 4.0 Virtual Machine

Sat, 05 Jan 2008 20:34:52 GMT

Creating an all-in-one, self-contained Virtual Machine for CRM 4.0 proved to be a bit trickier than I thought it would.

The Communication Trap

Fri, 23 Nov 2007 13:19:41 GMT

One of the implications of the network being down is that electronic communication ceases to flow. On these occasions I'm reminded of just how ingrained e-mail has become in our lives.

Difficulties tracking CRM appointments through Outlook

Fri, 02 Nov 2007 16:23:52 GMT

If you’re a CRM for Outlook user that often relies on tracking CRM appointments, or know another user who does, chances are you may have run into this issue

Salentica User Conference

Sat, 27 Oct 2007 13:15:14 GMT

The 2nd Annual user conference was a success, with users from the US and Canada converging to hear about Salentica's plan for the upcoming year, and to share experiences with their peers.

CRM tips and trick

Wed, 24 Oct 2007 14:30:58 GMT

Share your useful CRM tips with the CRM community at Salentica

CRM 4.0 [TITAN] Software Minimums

Tue, 23 Oct 2007 01:49:45 GMT

CRM 4.0 will introduce higher minimum software levels for almost every aspect of the CRM.

Getting away with CRM Small Business Edition

Wed, 26 Sep 2007 01:38:27 GMT

Ever notice how cheap the Microsoft Small Business family of products are, compared to the full-blown licenses for the same software? Wondering if you can save your organization some money by using the Small Business family of software?

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