Microsoft CRM and SharePoint Extended Support
SERVICES > EXTENDED ASSURANCE SUPPORT
Salentica's Support team provides responsive, accurate and targeted support based on their deep knowledge of the MS Dynamics CRM and SharePoint applications. Our support team is comprised of MS Certified professionals who regularly maintain the certifications and knowledge levels so as to better support our clients.
Customers not only expect world class solutions but also responsive and knowledgeable support experts.
Salentica provides this enhanced level of support on a yearly subscription basis called Salentica Extended Assurance (SEA). This is included in your annual user fees. The SEA services provides you with a number of benefits including:
Single point of contact for all your Microsoft CRM issues. If you have an issue with the CRM, we take care of it. If we cannot resolve it, we will escalate the issue to Microsoft on your behalf
Access to SEA, a secure area on our website where you can view training videos, and more
Access to an online, web-based issue tracking website. SEA customers can manage support incidences, view latest knowledgebase articles, and download the latest software and product documentation, 24/7
Reduced rates for scheduled after-hours support
