28 June 2023

2023 Major Release 1 - Engage CRM

By SS&C Salentica

We’re excited to share a new major release available for our Engage CRM platform. The theme for this release is "Empowering Efficiency and Adaptability" - a commitment reflected in every improvement, adaptation, and novel feature we introduce.

Our objective? To make your experience not just easier and more effective, but also more agile and responsive to changing circumstances.

Take a look at some of the features which have been added and details for how to upgrade to this latest release which was made available on June 20th, 2023, for all Engage users.

Below are the recent enhancements to our Wealth Management CRM App

Linked To Lookup Field

The flexibility of the Engage Workflow Manager has been expanded with the new “Linked To” lookup field. Linked To allows you to relate a workflow to multiple entities rather than just the Relationship field, including:

  • Opportunities
  • Contacts
  • Financial Accounts
  • Portfolios
  • Companies

Engage Linked To Quick Search feature

Linked To significantly increases productivity by providing quick search functionality. By creating connections to these fields, we’ve created a more comprehensive and streamlined process for users.

You can also click the magnifying glass and select the Advanced lookup option to choose the specific entity you want which will narrow your search results.

Engage Quick Search feature

While you now have the opportunity to search among different entities, only one selection is allowed for the Linked To field.

Description Field Sync Between Workflow Launcher and Workflow

We've synced the transfer of the Description field from the Workflow Launcher to the Workflow. Any Description data entered at the Workflow Launcher stage is automatically carried over to the Workflow. This enhances data continuity, reduces repetitive data entry, and offers users a more intuitive experience within Workflow Manager.

Task Checklist Percentage View

To give users a better glimpse at progress made on tasks we’ve created a view that shows percentage completion of checklist tasks. This way, users can have a quick view of where a workflow or series of tasks stands without diving into the tasks themselves. Users and managers alike will have a much clearer idea of where a project of workflow’s status lies.

Engage task checklist percentage view

Task Closure for Deactivated Workflows

If a workflow is deactivated, any open tasks associated with it will automatically be canceled and approval steps will be rejected. This automation helps clear any unnecessary tasks from your open task list, ensures tasks are clearly marked and organized, reduces confusion, and improves task management efficiency.

Engage task closure for deactivated workflows feature

Email Task Notification Option

You can now create an email notification for Workflow Manager Tasks and Activity-related Tasks using Power Automate Flows, allowing you to stay on top of high-priority tasks. Email notifications will include hyperlinks that take you directly to the task in Engage improving your time to address tasks.

Rich Text Editor for Email

This feature improves the text formatting capabilities within Engage’s native email client introducing options such as bold, italic, underline, strikethrough, text color, font type, size, and images, among others. The Rich Text Editor also allows for rich text content, such as that from a web browser or Word, to be copied and pasted directly into the email body. This advanced feature is available across all interfaces including Web, Phone, and Tablet, providing a seamless and enriched user experience. To access this feature, navigate to Activities > Email , then select Information in the dropdown menu.

The Rich Text Editor enables more expressive and organized communication by giving you the email text formatting you need directly within Engage.

Engage rich text editor for email feature

Refined Financial Account Forms

We've refined the default layout of the Financial Account forms for enhanced navigation. These updates provide a clearer view of the information held between these tabs. Now you will see a separate form option for Holdings & Assets details rather than under tabs on the main form. The Holdings & Assets form will be the default form view. The Information form will hold General, Custodial Information, and Activities.

Engage refined financial account forms feature

Switching between the forms is simple and easy. Click the dropdown arrow next to Holdings & Assets to select the Information form.

Engage refined financial account forms feature

Government ID Expiration Email Alert

This feature gives the option to track government ID expiration dates on Contact forms with a Power Automate Flow. This sends an automated email reminder to the contact's Relationship Manager 30 days before an ID's expiration, helping firms maintain up-to-date records without missing a beat and avoiding situations where an expired form of ID could hinder a project from moving forward.

Revamped Legal Entities Agent Type Table

To increase usability and ease of maintenance, we have upgraded the Agent Type field from a picklist to a table. This enhancement will provide a streamlined and intuitive interface and optimize maintenance tasks. A pick list is a predefined list of options, while a lookup table record is a separate entity that provides information storage with each entity.

Engage Revamped Legal Entities Agent Type Table feature

As a firm administrator, you have access to edit and create your Agent Types under Record Type Manager in Engage Settings.

Engage Revamped Legal Entities Agent Type Table feature

Now let's switch gears and learn about the recent enhancements to our Asset Management CRM App

Investor Account External ID & PMS Account Number Fields

To offer a more comprehensive view of Asset Management Investment accounts, we've introduced the External ID and PMS Account Number fields to the Administrative tab on the Investor Account form. These additional fields will flow in via Data Broker daily and allow for more detailed data integration, improve data accuracy, and ensure you have all the necessary information at your fingertips.

Engage investor account external ID & PMS account number fields

Investor Account Contribution/Withdrawal Sum Option

This is a Power Automate Flow that calculates the daily sum of contributions and withdrawals input on the Investor Account, offering real-time insights into an account’s financial activity. This includes sum totals for contributions/withdrawals for YTD, Rolling 12 Months, and Inception to Date timeframes.

Engage investor account contribution/withdrawal sum option

Individual Contributions and Withdrawals can be entered on the Reference Panel on the Investor Account, or through the Related tab. Now you can get a quick view of what’s immediately happening in an account.

Engage investor account contribution/withdrawal sum option

Engage investor account contribution/withdrawal sum option

Opportunities Pipeline Phases

Pipeline Phases have now been integrated into the Asset Management Opportunities entity. They can guide users through the different stages of business processes for Opportunities, including:

  • Qualify
  • Discovery
  • Propose
  • Close

Opportunities will move through phases in the same way as the process in the Wealth Management app. This new feature aims to streamline business processes across both applications ensuring continuity, coherence, and ease of use.

Engage opportunities pipeline phases feature

Asking yourself, "How do I upgrade?"

Well, the good news is, it's pretty easy! All you need to do is submit a support ticket via our Help Site. Then, our service team will check what version you are currently on, and either share instructions and assist in deployment. Or, they will have a quick consult and possibly suggest additional work if your current version is more than 2 releases behind.

  1. Enter a ticket with our Support Team
  2. Reference this article to help further understand the technical benefits of this release, and help your firm upgrade to 2023's Major Release 1 - Engage version