Elements 2020 Release Notes
The 2020 release delivers expanded innovations across the Elements product and includes enhancements for Wealth and Asset Managers. Salentica empowers you to get a single shared view of your customer and your business to keep delivering more moments that matter.
How to Use the Release Notes
Our release notes offer brief, high-level descriptions of enhancements and new features. We include links into our Support Center for more detailed information, tips to help you get started, and best practices to ensure your continued success.
Get Ready for the Release
Reading the release notes is a great first step, our Product Support team is also available Monday - Friday from 9am to 5pm EST to help with specific questions.
How and When Do Features Become Available?
The features in the 2020 release are available to all Elements users after the release goes live on June 24th, 2020. So, consider communicating these changes to your users beforehand so they’re prepared. On June 24th we will post the "upgrade link" here, which will walk you through the process as it upgrades your Elements instance.
New Features & Enhancements
The InTouch Module for Elements gives you the ability to keep track of, plan, remind, and build comprehensive client touches for a complete customer journey. By leveraging the “Last Contacted On” (LCO) date within the InTouch module, you can schedule future interaction dates and methods -- call, text, email, or in-person meeting for Contacts and Prospect Relationships.
InTouch is extremely useful for planning and for following up with the right people at the right time. For example, you can create a custom filter or custom report to find records that have not had recent activity.
Date of "Last Contacted On"
Displays the last date that a linked task was scheduled or a linked email was saved. This field will update even if you link the task or the email to the record at a later time.
Date of "Next Activity"
Displays the due date of the next incomplete task. When the date is in the past, this indicates that there is an overdue task.
For more detailed information on setting up the InTouch module, check out this knowledge base article.
Elements CRM 2020 Release Walk-thru. Watch our product leadership team dive into our 2020 feature release. Showing you how your firm can improve your client data capture and efficiency tracking.
Time & Expense
The Time & Expense module automates efficiency tracking. By associating a dollar amount to the module, Time & Expense automatically provides efficiency and profit analytics associated with Activities, Prospects, and Clients. Eliminating frustrations around how you track the level of effort and amount of time spent with Clients and Prospects. Time & Expense provides the ability to hone in your or your teams most efficient and valuable efforts and clients.
Whether you have never thought about time and expense tracking before or it's been a recurring pain-point. Elements' Time & Expense module means no more wastage of time, and no more unnecessary drain on business resources.
Knowing how valuable a task is can make planning easier, allow you to make more informed marketing decisions, and provide more financial awareness.
Your most profitable clients are not necessarily the ones who pay the most fees, and chasing every prospective lead may not be the best use of your time.
Our Time & Expense module captures this elusive data to help you make better resource decisions. By automating the capture of hours and dollars incurred by any client, prospect, or project (Requests), it eliminates the overhead of manual tracking. While making you aware of client trends, producing hard-to-replicate efficiency data, and when combined with revenue data—profitability analytics.
For more detailed information on setting up the Time & Expanse module, check out this knowledge base article.
The Business Development module combines pipeline management and customer data gathering.
Prompting you to fill in new data points in conjunction with your sales cycle. Making for consistent and delightful customer journeys and more Closed/Won opportunities.
The connection of prospect data points and sales stage improves efficiency while providing suggestive next-steps.
The New Business module includes a comprehensive dashboard, see a sample here.
Outreach is located within the Business Development module and allows you to track outreach events for Prospects, Customers and Center-of-Influences (COIs).
Outreach creates a sweet spot for you to align strategy and execution to the behavior of the market and your customers.
Outreach allows you to track the calls your sales team is making on a daily, monthly, and quarterly basis. Easily understand how many emails they are sending, and be informed if leads are moving down the sales funnel with more frequency after a call or after an email.
Start discovering optimal communication combinations. Tracking your Outreach uncovers trends that allow you to tweak your Outreach approach to best nurture your leads.
For more detailed guidance on how to take full advantage of this latest release, click here.
As always, if you have questions or feedback about this release feel free to reach out to our team via firstname.lastname@example.org.